Customer service is more than just a clever slogan or a marketing campaign. It’s the personal interaction between a company and a customer. The key to fantastic customer service is going above and beyond for every customer. As all parents like to do from time to time, we are going to live vicariously through my eight year old daughter for this week’s outstanding customer experience.

Kudos to Canon Explorer of Light Eddie Tapp for presenting such a dynamite program at the Learn from a Pro/Print Like a Pro events the last week of July. LexJet and Canon teamed up to present the Open House events at the Canon USA offices in Irvine, CA and Irving TX.

Professional photographers who have purchased inkjet printers for photographic output like having control over the entire process. That’s one of the findings of an in-depth survey conducted in May 2010 by I.T. Strategies, a digital-printing market research firm that has been surveying photographers since 2005.

Digital-imaging expert and Canon Explorer of Light Eddie Tapp will be the featured speaker at the free Learn from a Pro/Print Like a Pro open houses that Canon and LexJet are hosting July 26 in Irving TX and July 28 in Irvine, CA. Photographers of all backgrounds and skill levels can benefit from Eddie’s easy-to-understand explanations of color balance and exposure/tone controls, color management, image enhancement techniques, and how to select the correct print settings.

Regardless of the wide-format printing technology used, output problems require a systematic approach that will save time, hassles, and tech calls. Here are some simple steps to help diagnose and fix the problem as quickly as possible.

At the WPPI Show in March, Canon introduced three new models of imagePROGRAF printers: the 44-in. imagePROGRAF iPF8300 and the 24-in. imagePROGRAF iPF6350 and IPF6300. More details about the new printers are featured in the Vol. 5, No. 3 issue of LexJet’s In Focus newsletter.

Photographic artist Duane Conliffe, who was profiled in Vol. 3, No. 5 of LexJet’s In Focus newsletter, is proud to report he is one of the featured artists at The Art of Living Black Exhibition at The Richmond Art Center in Richmond, CA from Jan. 26-March 13.

If you are planning to visit Washington, DC anytime between now and the end of March, consider visiting the National Geographic Museum to check out an amazing exhibit entitled “Terra Cotta Warriors: Guardians of China’s First Emperor.” The reason we’re talking about it here is because the National Geographic Imaging Department used an Espon Stylus Pro GS6000 and LexJet Sunset Satin Canvas SUV to print many of the graphics and visuals that tell the story of the Terra Cotta Warriors and artifacts on display. Below are excerpts of an article that appeared in Vol. 4, No. 12 of LexJet’s Expand newsletter.

At PhotoPlus Expo, which opens Oct. 22 in New York, many sessions will help photography professionals adapt to the changing economics of the photography business. Some sessions will explain how to branch out into new fields such as weddings, portraiture, cinematography, or fine-art photography. Other sessions will talk about different marketing channels and techniques, including websites, social networks, personal branding, photo books, and selling stock direct. It will be a very timely conference, and I expect to return with many new ideas and sources of helpful information. Many of the business diversification and marketing themes at PhotoPlus Expo dovetail nicely with the content I’m developing for future issues of LexJet’s In Focus newsletter. If you’re not familiar with In Focus, check out the current issue and explore the archives. One of the main editorial goals of In Focus is to help photography professionals find ways to generate new revenues, especially by doing more with...

At LexJet, we like when customers send us images of all the different types of projects they’ve created using different types of LexJet materials on their wide-format inkjet printers. It is especially gratifying to see the many different ways that photographers are using LexJet materials and wide-format inkjet printers to support community events and charities. Professional photographer John Eblen, of PhotoSolutions Co. in Akron, OH, recently sent us this photo, showing a banner he had created at the request of organizers of the “Welcome Home Cleveland” celebration that was held in August to welcome home all active-duty military personnel, Reservists and National Guard members who had served in Iraq and Afghanistan. As a veteran himself, Eblen had offered to help with the event any way that he could. He says that, “When they called and said they needed a last-minute banner to thank sponsors and donors, I knew it was right up my alley. He printed the banner on LexJet TOUGHcoat...