I recently called one of LexJet’s customers out of the blue looking for some general feedback on laminates and lamination for one of our industry magazines. The customer, Ray Thompson, Jr. of Signs & Designs in Memphis, happily obliged.

A big part of our discussion revolved around how much Thompson appreciates his LexJet customer specialist, David Ianotti, and how Ianotti has been a valuable resource for the 35-year-old company that’s evolved from a modest hand-painted sign business to a digitally-driven powerhouse.

“If he says he’ll do something for me, it happens immediately. If he says, ‘I’ll check on that,’ I usually get an email within 30 seconds. He keeps me very updated; I don’t even have to ask questions. I order something and he lets me know all the parameters of my inventory and shipping,” says Thompson. “Our production had increased by 35 percent, and we were running out of available stock.  David made a spot for us in the closest warehouse so we could get it super fast every time we order it. David was able to work it out quickly, and the laminate has been a consistent product with no defects roll to roll.”

The consistent product Thompson alluded to above is LexJet Performance Satin UV Vinyl (3 Mil), aka SATLAM. “We’ve had really good success with SATLAM. We’re in a very high moisture area, and one of the advantages is that it has a silica based backer on it, which makes it easier to work with. We’ve tried just about every laminate on the market and this is one of the best we’ve used.”