LexJet Now Carries GBC Laminating and Binding Supplies and Equipment

General Binding Corporation (GBC) has selected LexJet as a reseller of its laminating and binding products. Professionals in the wide format, government, corporate in-house, commercial and photography printing markets now have access to GBC’s full line of products at LexJet, including laminates and coatings, mounting adhesives, laminators, backers and binding equipment and supplies.

Laminates, laminators and binding equipment and supplies“GBC’s products are an excellent complement to our wide-format inkjet product line, and allow our customers who have binding operations to access everything they need from one source,” says John Lane, LexJet vice president. “Companies and imaging professionals that use GBC products also have access to our Nationwide Delivery Network for one-day shipping to most of the contiguous U.S., free and unlimited product and technical support and the thousands of other products we carry.”

More than 450 GBC products will be available at LexJet, including GBC’s popular Arctic and Octiva laminates and adhesives for large format printing. LexJet is hiring and training additional customer specialists to ensure the company keeps its Customer Service Promise to provide the best customer experience in the industry.

“Our focus is on our customers, and while that may be a cliché, we put that into practice by providing each of our customer specialists with in-depth, hands-on training so they can troubleshoot practically any situation,” says Jeff Leto, LexJet product manager. “Plus, we spend a lot of time with ongoing training to make sure our customers are not only getting the support they need, but the best product and product combination recommendations that will save them time and money.”

GBC products are in the process of being stocked throughout LexJet’s Nationwide Delivery Network for purchase by phone or online at www.lexjet.com. For more information about GBC’s product line at LexJet and the availability of specific products, contact a LexJet customer specialist at 800-453-9538. 

LexJet Acquires On a Roll Color Imaging

LexJet acquires On a Roll Color ImagingOn a Roll Color Imaging customers now have access to LexJet’s extensive and varied digital imaging product line following LexJet’s acquisition of the Orange, Calif.-based company earlier this month.

“We were able to move over to LexJet’s Sunset Select Matte Canvas from On a Roll’s canvas and there were no problems with the switch; we’re very happy with LexJet,” says Lou Fiore of Speedway Custom Photo Lab in Daytona Beach, Fla. “We also get a high level of service and support from LexJet, plus product delivery we can count on. LexJet tells me when I’m going to get my products and I get them the day they were promised, and it’s usually the next day.”

All shipping, product and customer logistics have been transitioned to LexJet and built into its technology infrastructure to ensure no interruption in service to On a Roll Color Imaging customers, who, like all LexJet customers, can expect the following:

  • Personal support: LexJet customers always speak with a person who can help them between the hours of 8 a.m. and 8 p.m. ET. Moreover, customers who call in will not be on hold for more than ten seconds or have to navigate through frustrating and seemingly infinite phone trees
  • Products plus: LexJet customers have access to thousands of products that address the entire inkjet-printing workflow and are designed to build their business, all with unlimited and free technical and product support from personally-assigned customer specialists
  • Nationwide shipping: LexJet customers receive products quickly from its nationwide delivery network at a flat rate of $9.99 for every order, every time, no matter how large the order

“Our number-one priority – whether it’s bringing On a Roll Color Imaging’s customers on board, working with a new customer or an existing customer – is to ensure the best possible experience for each customer,” says Pete Petersen, LexJet CIO. “An integral component of that is our continual investment in technology systems so that it’s as easy as possible for our customers to get what they need. With fewer hassles and unwanted surprises in the process, they can focus on developing their core business.”

For more information about LexJet products, customer service and support and its Nationwide Delivery Network, go to www.lexjet.com or call 800-453-9538.

Readers’ Choice: LexJet Named to Digital Output Magazine’s Top 50 Companies List

Digital Output magazine announced this week that LexJet, based in Sarasota, Fla., was named to its 2011 Readers’ Choice Top 50 Companies list. The full list will be published in the November edition of the magazine.

Top 50 companies in the wide format printing marketLexJet’s inclusion in the list follows its recognition as one of the Best Companies To Work For in Florida by Florida Trend magazine, as well as its 2011 initiatives aimed at providing the best customer experience in the industry. Those initiatives include:

According to Digital Output, “The companies were determined based on our lead tracking website, www.DOdirect.net. Readers request information through DODdirect.net on ads or editorial seen via the Web or in our monthly magazine. We tabulated the results over the past 12 months and the outcome provided this year’s vendors.”