About two years ago, graphics industry veterans Bob Flipse and Glenn Robb started a new printer service network called GrafxNetwork. Now in its third year, the network of independent service technicians has grown to more than 25 service locations across the U.S.
GrafxNetwork services mainly entry-level to mid-range solvent printers – including Roland, Mutoh, Mimaki and HP Designjet solvent – as well as Mimaki and CET UV-curable flatbeds, depending on the location and the technician.
Flipse describes GrafxNetwork as the hub of the network for independent service contractors. As he explains, “As opposed to a single independent technician who doesn’t have the benefit of our infrastructure and is running around doing support with a phone in one ear and having to do paperwork nights and weekends, we have a full staff here to do that for him so that he can concentrate on the customer.”
GrafxNetwork maintains an online work order system with detailed equipment histories so the technician knows exactly what happened during the last service call, alleviating any potential confusion during subsequent visits, says Flipse.
Flipse adds that GrafxNetwork carries full General and Professional (Error and Omissions) liability insurance for the protection of both the customer and the service technician, as well as a service warranty.
“If there’s a problem with the service, we bite the bullet and take care of it,” says Flipse, “And, we maintain an extensive parts inventory to ensure the right parts on-site during the first visit.”
For more information about GrafxNetwork and its locations, call 888-335-5914 or go to www.grafxnetwork.com