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Posted on by Shellie Terry Posted in Marketing & Sales, News & Trends
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Introducing the All New LexJet.com

If you’ve been to LexJet.com today, you probably noticed something a little different. That’s right, we’ve completely redesigned our website!

To create a more user-friendly website that’s responsive to your needs, our designers and developers have worked hard over the past year to make the relaunch a success. And we couldn’t have done it without many of you who provided feedback when we were in the beta stage. So, thank you!

Today, we hope you find a new LexJet.com that works faster, responds better and is easier to navigate from any desktop, tablet or mobile device.

For more than two decades, you’ve always been able to count on LexJet to be there for you: over the phone, on chat, online or through social media. Our hope is that our new site is a continued extension of that.

So, head over to LexJet.com and discover the all new ways to shop, learn and grow your business. We look forward to your feedback.

Posted on by Regan Dickinson Posted in Case Studies & Profiles
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LexJet Moves up in the Ranks of the Best Companies To Work For In Florida

LexJet Named one of the Best Places to Work

For the fifth year in a row, LexJet has been named one of the Best Companies To Work For In Florida by Florida Trend magazine, moving up from 13th to 10th in the midsized company rankings from last year.

“Our Best Companies coverage this year is simple and direct: We went to the employees of the Best Companies To Work For and asked them to tell us what they like most about working where they work,” says Mark Howard, executive editor. “The responses are illuminating. Some of them highlight innovative perks, benefits and incentives, while others reveal how these top companies communicate effectively with their employees and empower every worker to make decisions. We hope these ideas are instructive for other companies that are looking to create a Best Companies-type workplace.”

The Best Companies To Work For In Florida program was created by Florida Trend and Best Companies Group and is endorsed by the HR Florida State Council.

As you can see in the image accompanying this post, LexJet and veteran customer specialist Jaimie Mask were featured in the opening spread (you can click on the image for a larger version, by the way). The recognition illustrates LexJet’s top priorities, which are to enhance both the customer and the employee experience.

“Great customer service doesn’t happen just because you want it to happen,” says Art Lambert, who founded LexJet with Ron Simkins in 1994. “You absolutely have to focus on making sure each employee is not only happy, but that they have the opportunity to be entrepreneurial, along with the support they need to do so.”

To participate, companies or government entities had to employ at least 15 workers in Florida and have been in operation at least one year. Companies that chose to participate underwent an evaluation of their workplace policies, practices, philosophy, systems and demographics.

The process also included a survey to measure employee satisfaction. The combined scores determined the top companies and the final ranking. Best Companies Group managed the registration, survey and analysis and determined the final rankings.

“A happier staff is one that is engaged with the company, its products, and its objectives,” says Florida Trend Publisher Andy Corty. “Those are the type of employees who carry the message out to clients and help the company grow. It’s our pleasure to recognize those great companies and encourage others to join them in building Florida’s competitive advantage.”

For a list of the 100 Best Companies To Work For In Florida, go to www.FloridaTrend.com/BestCompanies.

Posted on by Regan Dickinson Posted in News & Trends
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LexJet Ranks as one of the Best Companies to Work for in Florida

Best companies to work forCustomer satisfaction is directly related to the employee experience. Employees who are empowered and enjoy what they do are far more likely to provide excellent customer service. This philosophy has been the foundation of LexJet’s success and growth over the years and was recognized in Florida Trend magazine’s annual Best Companies to Work for in Florida.

LexJet was ranked 13th among mid-sized companies, which is LexJet’s highest ranking in the past four years and makes LexJet the highest ranked mid-sized company in the Sarasota area.

“What this year’s ranking tells us is that we continue to improve on our dual objectives of enhancing the employee experience and creating the best customer experience in the industry,” says Art Lambert, LexJet founder and CEO. “You can’t have one without the other, and we believe that great customer service starts with creating an amazing workplace – one that’s fun, enriching and entrepreneurial.”

The Best Companies to Work for in Florida program was created by Florida Trend and Best Companies Group and is endorsed by the HR Florida State Council. To be considered for participation, companies or government entities had to employ at least 15 workers in Florida and have been in operation at least one year.

Companies that chose to participate underwent an evaluation of their workplace policies, practices, philosophy, systems and demographics. The process also included a survey to measure employee satisfaction. The combined scores determined the top companies and the final ranking. Best Companies Group managed the registration, survey and analysis and determined the final rankings.

“One thing that distinguishes best companies everywhere is their ability to hire effectively. So for our coverage this year we focused on how Florida’s Best Companies go about identifying and choosing their workers,” says Mark Howard, executive editor. “Hard skills are clearly important, but the companies we talked to generally put a lot of emphasis on other things as well — how well a worker will fit into the company’s culture, for example. And in deciding whether to hire someone, they frequently involve as many of their current employees as possible.”

For a list of the 100 Best Companies to Work for in Florida, go to www.FloridaTrend.com/BestCompanies.

Posted on by Regan Dickinson Posted in Case Studies & Profiles
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The LexJet Difference: Wayne Thursby, IT Specialist

Employees that make a difference for customers and other employeesEach month, LexJet’s employees pick a co-worker who embodies The LexJet Difference, which ultimately means enhancing the customer and employee experience. This past month Wayne Thursby, LexJet’s IT specialist, was selected.

Wayne is instrumental in making sure that LexJet customers get the service and support they need from their customer specialists. He’s a firefighter of sorts, stomping out the blazes that inevitably erupt with complex computer and phone systems.

As one fellow LexJet employee put it: “My laptop was completely shut down. I shipped it off to Wayne and he diagnosed the issues and even spent hours of his personal time in the evening to get the computer fixed. Wayne did not just fix the laptop issues, he also made sure that I was able to get up and running, remotely, from another computer. He took the time to help me install all the programs I needed to be able to function and not fall behind. He showed true dedication to LexJet, his fellow employees and made a lasting impression on me. This is a great example of an employee that defines our culture.”

With his usual humorous humility, Wayne says, “They hide me in the basement and I keep things running.” In reality, Wayne is everywhere in the office or on the phone with remote workers, helping ensure that LexJet’s systems run like a well-oiled machine for the ultimate benefit of LexJet’s customers.

“I have the same attitude as the customer specialists do when they’re on the phone with a customer. I’ve worked in IT departments where the users are looked at as a problem to be managed, or cats to be herded, but it’s different here,” Wayne says. “You feel weird if you wake up on the wrong side of the bed and don’t have a positive attitude, because the atmosphere at LexJet is so positive. The challenging part of this job for me isn’t the desktop support and the computers. I know all that stuff; it’s everything else we do at LexJet because I see that everyone around here does more than their job title. I see it as an opportunity to learn all the different roles, how the company works as a whole and what makes a great company great.”

Thanks for your excellent service, Wayne, and your dedication to exemplifying what The LexJet Difference is all about. Find out more about Wayne, what he does and his approach at LexJet in the video embedded below…

Posted on by Regan Dickinson Posted in News & Trends
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LexJet Recognized for Enhancing the Employee Experience

Better customer service through enhancing the employee experienceA key ingredient in LexJet’s customer service philosophy is enhancing the employee experience; happy employees mean happy customers. LexJet’s ongoing efforts to do so were recently recognized by Florida Trend magazine’s Best Companies To Work For in Florida.

LexJet has appeared in the list each of the three years Florida Trend has been ranking the Best Companies to Work For in Florida. This year, LexJet was 26th in the medium company category and first among Sarasota’s medium-sized companies.

“Our goal is to develop smart, passionate and empowered employees. This is the key to delivering a great customer experience,” explains Art Lambert, LexJet’s CEO. “We are creating smaller, customer-focused squads within LexJet with a common customer-oriented purpose, as well as to facilitate better communication, reinforce relationships and help each other develop professionally.”

Companies that participated in the Best Companies To Work For in Florida process went through a two-part survey. The first part was an evaluation of each company’s workplace policies, practices, philosophy, systems and demographics. The second part was an employee survey to gauge employee satisfaction. The combined scores determined the top companies and final rankings.

“We highlight companies that take sophisticated, enlightened approaches to training, communicate the company’s values clearly, and listen to employees as they try to improve the workplace and make the company more productive,” says Mark Howard, executive editor of Florida Trend.

The move to LexJet’s new headquarters in Sarasota earlier this year was also an important factor in enhancing the employee experience. The new offices were designed to make it easier and more enjoyable for LexJet employees to pursue the company’s goal of providing the best customer experience in the industry.

“I like the fact that we have a no-walls policy and I can call on anyone for anything that I need. I also love that I can learn about any aspect of the business I’m curious about. I’ve never worked for a company that empowers their people as much as we do, and I am certainly glad to be a part of it. The best years for LexJet are still to come and I’m looking forward to being an asset to the team,” remarked one LexJet employee in a recent anonymous survey.

The rankings appear in the August issue of Florida Trend and on FloridaTrend.com. To be considered for participation, companies or government entities had to employ at least 15 workers in Florida and be at least a year old. For a complete list, go to www.floridatrend.com/best_companies.asp.

Posted on by Regan Dickinson Posted in Marketing & Sales
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In Search Of… Customer Service

Best practices for customer serviceCustomer service is often pegged as the key to a successful business, but what does it really mean and how do you put it into action? It’s a question that AEC Printing in Flagstaff, Ariz., has been asking and searching for as it seeks to improve its customer service and ultimately grow its business.

“Customer service is our biggest priority. We can’t offer customers something they can’t already get online or at another printing company. The one thing we can offer is great customer service, which is something they can’t get everywhere. I thought we were doing a pretty good job until I started using LexJet and realized we could do a lot more,” explains Amy Dryden, owner of AEC Printing.

Dryden recently described her experience with LexJet customer service at her blog, Green Sprout. Since she has been constantly mulling over the customer service concept and implementing customer-oriented practices, her discovery of LexJet and its emphasis on enhancing the customer experience, capped by a phone call from Art Lambert – LexJet’s co-founder and owner – came at the perfect time.

Printing photos with a large format printer“My conversation with Art was great, because at the time I was thinking I don’t know if we can make this company any bigger, and he really made me remember why I’m excited about doing this and that we can make it grow,” explains Dryden. “I had been thinking about posting something about customer service anyway because I think about it all the time, and then I had a conversation with Art that was so relevant to what I was thinking about that I typed the blog up half an hour after I got off the phone with him. I thought we were doing a pretty good job until I started using LexJet and realized we could do a lot more.”

One aspect of customer service AEC has down pat is personal service. It’s easy to be impersonal in the digital age and let the computer handle most everything, but AEC has emphasized personal contact. Moreover, Dryden has empowered each employee to make independent decisions they think are best for the customer.
“You’ll never come in the door with a print job or a problem and have to wait to talk to me to get it fixed. My employees can do anything they need to do that seems like a good idea to make sure the customer is happy, and that’s helped a lot,” explains Dryden.

Perhaps the most important customer service element Dryden has found is simple clarity. AEC Printing takes a very straightforward, no-nonsense approach to its customers and potential customers, even going so far as to recommend they go somewhere else. Though AEC Printing does just about any type of printing imaginable, from large format to small format commercial printing, there are times when they know they can’t meet the customer’s needs to a tee.

“We want to avoid situations where customers don’t get what they wanted. Rather than killing ourselves to meet their needs when we know we can’t, we’ll encourage them to go elsewhere. This is much better than having a dissatisfied customer who’s stuck with something they won’t be able to use. We do not allow people to have that experience,” says Dryden.