The time was right for LexJet to move into new offices. With Florida’s commercial real estate market in the doldrums and the opportunity to design the perfect space from scratch for its employees, LexJet seized the moment to create a state-of-the-art technology center that uses technology to ensure more personal interaction with its customers.
“We had the unique opportunity to design the space to our customers’ needs, which was our number-one priority. Our next and equally important priority was making it as employee-friendly as possible. After all, happy employees mean happy customers,” explains LexJet founder and CEO Art Lambert. “Our customer is never out of the reach of their customer specialist, as well as important and timely information about their account and the delivery of their products.”
The new offices are awash in the latest WiFi technologies, including Mediascape digital signage centers that provide real-time delivery tracking and various alert boards to keep account specialists updated on potential problems, like severe weather, that may affect product delivery. The new office was designed with functionality in mind. WiFi and the digital signage system will allow for meetings on the fly and employees to work from anywhere in the office.
“Since one of our policies is to connect our customers with a real person in less than ten seconds we will have an alert board that flags our customer specialists when someone is on hold so they can hop on the phone immediately and take care of the customer,” explains LexJet’s CIO Pete Petersen. “We’re able to wirelessly project any screen from any system in our network so that we can make real-time, informed decisions for our customers. We’ll also upgrade our Cisco phone system platform for smart phone integration. Customer specialists can tie in their smart phones to their extensions so that they’re available anytime, anywhere. It’s really about making technology work for personal, customized support.”
The new office space, located just a block or two away from LexJet’s Fruitville Road headquarters in Sarasota, parallels LexJet’s overriding goal to provide the best customer service experience in the industry while being fiscally responsible.
“We’re being very frugal and sensible with this – how we spend our money and where we spend it. We’re not building the Taj Mahal,” adds Lambert. “We spent a lot of time and effort searching for this space and took advantage of the fact that Florida’s commercial market is down as well as incentives from local, county and state governments. We’ll end up spending less than if we had stayed in our current space.”
The big move is scheduled this weekend, Feb. 26-27. LexJet’s offices will close today at 8 p.m. EST to begin the transition to the new space over the weekend. There will be no interruption in service and LexJet will be ready to roll on Monday morning, Feb. 28.
LexJet’s new address is:
1605 Main Street, Suite 400
Sarasota, FL 34236