LexJet Recognized for Enhancing the Employee Experience

Better customer service through enhancing the employee experienceA key ingredient in LexJet’s customer service philosophy is enhancing the employee experience; happy employees mean happy customers. LexJet’s ongoing efforts to do so were recently recognized by Florida Trend magazine’s Best Companies To Work For in Florida.

LexJet has appeared in the list each of the three years Florida Trend has been ranking the Best Companies to Work For in Florida. This year, LexJet was 26th in the medium company category and first among Sarasota’s medium-sized companies.

“Our goal is to develop smart, passionate and empowered employees. This is the key to delivering a great customer experience,” explains Art Lambert, LexJet’s CEO. “We are creating smaller, customer-focused squads within LexJet with a common customer-oriented purpose, as well as to facilitate better communication, reinforce relationships and help each other develop professionally.”

Companies that participated in the Best Companies To Work For in Florida process went through a two-part survey. The first part was an evaluation of each company’s workplace policies, practices, philosophy, systems and demographics. The second part was an employee survey to gauge employee satisfaction. The combined scores determined the top companies and final rankings.

“We highlight companies that take sophisticated, enlightened approaches to training, communicate the company’s values clearly, and listen to employees as they try to improve the workplace and make the company more productive,” says Mark Howard, executive editor of Florida Trend.

The move to LexJet’s new headquarters in Sarasota earlier this year was also an important factor in enhancing the employee experience. The new offices were designed to make it easier and more enjoyable for LexJet employees to pursue the company’s goal of providing the best customer experience in the industry.

“I like the fact that we have a no-walls policy and I can call on anyone for anything that I need. I also love that I can learn about any aspect of the business I’m curious about. I’ve never worked for a company that empowers their people as much as we do, and I am certainly glad to be a part of it. The best years for LexJet are still to come and I’m looking forward to being an asset to the team,” remarked one LexJet employee in a recent anonymous survey.

The rankings appear in the August issue of Florida Trend and on FloridaTrend.com. To be considered for participation, companies or government entities had to employ at least 15 workers in Florida and be at least a year old. For a complete list, go to www.floridatrend.com/best_companies.asp.

LexJet Co-Founder Featured on VoiceAmerica Business

When you visit LexJet offices, you’ll see motivational posters on the wall, with inspirational quotes for employees. But these aren’t the typical motivational-quote posters you see in office-supply stores or in-flight magazines. These posters feature real testimonials from real LexJet customers, who routinely rave about the quality of service they receive from LexJet account specialists and customer-service representatives. The posters serve as a constant reminder that at LexJet, customer experience is job one. 

This intense daily focus on customer service explains why LexJet continues to be financially strong and stable, even through periods of rapid technological change and economic uncertainty.

To learn more on how to build a LexJet-like culture in your own business, listen to an interview that was conducted Feb. 8 with LexJet co-founder Art Lambert on the VoiceAmerica Business channel. In the interview, Lambert discussed how businesses of all types and sizes can increase their sales by “Enhancing Your Customers’ Experience.”

Lambert was interviewed by Len D’Innocenzo and Jack Cullen on their program, entitled “Let’s Talk Sales to Increase Your Income.”

 “Increasing sales is all about building relationships, and the relationship starts only when you focus on enhancing your customer’s experience,” says Lambert. “Without a great customer experience, there may never be a relationship to build, or an opportunity to increase your income.

On LexJet’s website, you can download or listen to the interview in one of three forms:  MP3, iTunes podcast, or streaming audio.

And if you haven’t yet experienced LexJet, call us at 800-453-9538  the next time you need any equipment or supplies for large-format digital printing of your photos, art, or graphics. Our highly trained specialists can provide expert advice and personalized assistance for whatever type of large-format print project you have in mind.