A key ingredient in LexJet’s customer service philosophy is enhancing the employee experience; happy employees mean happy customers. LexJet’s ongoing efforts to do so were recently recognized by Florida Trend magazine’s Best Companies To Work For in Florida.
LexJet has appeared in the list each of the three years Florida Trend has been ranking the Best Companies to Work For in Florida. This year, LexJet was 26th in the medium company category and first among Sarasota’s medium-sized companies.
“Our goal is to develop smart, passionate and empowered employees. This is the key to delivering a great customer experience,” explains Art Lambert, LexJet’s CEO. “We are creating smaller, customer-focused squads within LexJet with a common customer-oriented purpose, as well as to facilitate better communication, reinforce relationships and help each other develop professionally.”
Companies that participated in the Best Companies To Work For in Florida process went through a two-part survey. The first part was an evaluation of each company’s workplace policies, practices, philosophy, systems and demographics. The second part was an employee survey to gauge employee satisfaction. The combined scores determined the top companies and final rankings.
“We highlight companies that take sophisticated, enlightened approaches to training, communicate the company’s values clearly, and listen to employees as they try to improve the workplace and make the company more productive,” says Mark Howard, executive editor of Florida Trend.
The move to LexJet’s new headquarters in Sarasota earlier this year was also an important factor in enhancing the employee experience. The new offices were designed to make it easier and more enjoyable for LexJet employees to pursue the company’s goal of providing the best customer experience in the industry.
“I like the fact that we have a no-walls policy and I can call on anyone for anything that I need. I also love that I can learn about any aspect of the business I’m curious about. I’ve never worked for a company that empowers their people as much as we do, and I am certainly glad to be a part of it. The best years for LexJet are still to come and I’m looking forward to being an asset to the team,” remarked one LexJet employee in a recent anonymous survey.
The rankings appear in the August issue of Florida Trend and on FloridaTrend.com. To be considered for participation, companies or government entities had to employ at least 15 workers in Florida and be at least a year old. For a complete list, go to www.floridatrend.com/best_companies.asp.