In the latest issue of Rangefinder Magazine, writer Alice B. Miller explored the basis of LexJet’s successful delivery of a top-notch customer experience. Miller linked superior customer service to an environment that focuses on first enhancing the employee experience, enumerating six of LexJet’s most effective practices:
- Create a positive employee experience
- Give your hiring process top priority
- Hire employees in groups
- Hire personal trainers
- Maintain close ties with customers
- Let innovation prosper
To find out the nuts and bolts of each point and how it all comes together, click here for the full article.