I recently performed the one and only task my future wife delegated to me for my upcoming wedding: Find something for the groomsmen and me to wear. That’s right – no flower shopping, centerpieces or invitations to deal with, just the suits.*
After going to a few different stores without any luck, I made my way to the local Men’s Wearhouse in Sarasota. The second I walked in the door I was approached by a friendly Wardrobe Consultant named Terry, asking what he could do to help me.
I let him know what I was interested in, he took my measurements, and we started browsing the store. I ended up finding a suit I liked, and it happened to be on sale. They had my size, I was ready to buy it, but of course there was a catch.
Terry let me know that it was the end of season, which is why it was on sale, and it would be tough to find six of them in the sizes we needed for the groomsmen. We could come back in the spring and definitely get what we wanted, but we’d be paying full price.
Sure enough he checked, and they didn’t have the sizes available in his store. He called around to a few other stores for me, and didn’t have any luck there either. Then he said, “Here’s the part number. Why don’t you go online and see if you can find them somewhere else. In the meantime, I’ll call our corporate office, which has access to every store’s inventory. If we can find them for you, we’ll give you a call and let you know.”
Now I’m sure Terry makes commission, yet for the sake of the customer he was willing to lose the sale and the commission so I could get what I wanted. I went home, checked online, and wasn’t able to find anything.