A Sky High, Wire Walking Diversion in Sarasota

Nik Wallenda does a high wire walk across US 41 in SarasotaThere are a lot of great reasons to visit Sarasota, Fla., chief among them is LexJet headquarters. There are also white sand beaches with azure waters, a temperate climate, Major League spring training, museums, top-notch restaurants, and so forth.

What also makes Sarasota unique is the unexpected. No, not hurricanes, which are actually fairly rare on the southwest coastline of Florida, but the impromptu odd events that happen here and there.

Today it was high-flying (or walking) acrobat and high-wire artist Nik Wallenda, who describes himself as King of the Wire. Wallenda wowed a crowd with a skywalk across US 41, the main drag through Sarasota.

Suspended about 180 feet in the air, Wallenda made the 500-foot-long walk from the top of a crane to an adjacent building without a tether. The wind picked up more than expected, but Wallenda made it safely across to the cheers of thousands who stopped to watch.

Our man on the scene, LexJet videographer Sean McGettigan, captured the moment in the video embedded below. Sean, by the way, also creates all the handy how-to videos you can find at our YouTube site: www.youtube.com/lexjet. Thanks Sean, and enjoy Wallenda’s daredevil walk Sean captured today…

YouTube HowTo: How to Apply Wall Graphics with Photo Tex

How to apply inkjet printed wall muralsPhoto Tex is one of the most popular inkjet print materials available at LexJet, and for good reason. It’s versatile, easy to install and just as easy to remove, leaving little to no residue behind after it’s removed.

Though it can be used on a variety of surfaces, and has been, from windows to sign boards, it’s most common application is for wall murals and die-cut decals applied to walls in a diverse range of environments and applications, including convention center graphics, room décor, restaurant art and corporate lobby graphics.

Photo Tex comes in two flavors: One which is compatible with aqueous printers and another compatible with solvent, low-solvent, latex and UV-curable printers. Call a LexJet customer specialist at 800-453-9538 to find out more and for information about the full slate of LexJet’s wall graphics solutions. Also, be sure to check out the free white paper, Increase Revenue by Offering Wall Murals.

In the video below, video production coordinator Sean McGettigan, he of the multiple talents, shows how easy it is to apply and remove Photo Tex, as well as the best method for application…

Weekend Viewing: LexJet’s YouTube Channel and Coming Attractions

YouTube printing videosOver the past few weeks tech guru and video maestro Sean McGettigan has been posting a slew of how-to videos at LexJet’s YouTube Channel.

Right now there are 35 educational videos, three product demonstrations (Canon iPF printers, LexJet Sunset Photo Metallic Paper and LexJet Simple Flo Wrap Vinyl) and a general LexJet video about ordering and tracking shipments at lexjet.com.

While we’ve been posting them here on the blog as they go up on YouTube’s LexJet Channel, we’re entering the next phase of educational videos. The current videos primarily address pre-printing workflow issues, such as how to download and install ICC profiles, printing through various configurations and software for Canon and Epson printers, tips using the ImagePrint RIP, how to print borderless and so forth.

The next round of videos will concentrate on hands-on production, such as how to set up and install various printers and printer troubleshooting (there are already some Canon iPF troubleshooting tips at the LexJet Channel) as well as step-by-step production tips for various large format print applications.

So check out everything that’s been posted so far and keep an eye out for the next round of videos. Please let us know if there’s anything you’d like to see demonstrated or explained and we’ll do our best to put it together for you.

Customer Service Means Adopting the Customer and Their Emergencies

My wife and I had been researching “big boy beds” for a few weeks for Aiden, my almost two-year-old son, since we knew that it was only a matter of time until we would have to move him out of his crib. We had made our choice, but hadn’t purchased the bed yet since he had a crib tent which doesn’t allow him to climb out of the crib. We thought, “How could he possibly get out since the zipper is on the outside?”

Two days later, my wife put him down for his afternoon nap and started folding some laundry in the bedroom. She walked into the dining room ten minutes later and to her great surprise, who was sitting at the dining room table going through her purse, but my son who had broken through his “impenetrable” crib tent.

Needless to say, his crib was broken down, a mattress was put on his floor and a “big boy bed” was ordered that night from an online retailer – Hayneedle.com. Since it would take four days for the bed frame to arrive, we made arrangements in his room to get us through until then.

Hayneedle bedThree days had passed and the bed arrived a day early. I returned home from work excited to put my son’s brand new bed together. I attached the side rails to the headboard and pulled out the footboard and supplied hardware. Unfortunately, some of the hardware needed to secure the side rails to the footboard was missing.

The next day I contacted Hayneedle at 8 a.m. and spoke with Nicole, who I later learned is an aptly named Customer Experience Specialist. I explained that I was missing some of the necessary hardware and that I had unsuccessfully tried to find the parts at two different home improvement stores.

She told me that she would have replacement parts sent but it could take a few days to ship out from the manufacturer. I explained the urgency of my situation and asked if she could expedite the process. Nicole was friendly and quite candid. She told me that she could request that the manufacturer expedite the process, but she couldn’t guarantee that it would happen. She promised to do her best and that she would e-mail me the next day with an update.

At 8:30 the next morning, I received an e-mail from Nicole. To my surprise, the parts were shipping out that day and she also included a tracking number. I checked the tracking and the parts were being shipped next day air. Not only was she able to expedite the process, but she expedited the shipping. As of today, my son is in his new bed.

In the grand scheme of things, not having the hardware was an inconvenience and not the end of the world. We were able to make things work temporarily. However, Nicole and Hayneedle exceeded my expectations in the way that they handled this matter. I can tell you that I will be looking to Hayneedle for other purchase as the need arises.

Looking back (after a few days), a number of things reminded me of the way that we try to help our customers here at LexJet. Nicole was friendly, made the problem her own, helped me to the best of her ability, and followed through.

I have always believed that it is easy to help a customer with normal day-to-day questions and situations. However, one of the ways that a company can be judged is by how they handle problems and “emergencies.” Mistakes happen; they are one of those inevitable parts of both business and life that no one will ever be able to escape. It is how those situations are handled that can make or break a customer experience and relationship. The way that this problem was corrected couldn’t have made me, my wife, or my son with his new “big boy bed” any happier.

The Right Ingredients for a Star Sales Rep

Darcie Siiteri nominated Sean McGettigan for National Business Media's Star Rep of the month award. McGettigan was selected by NBM for going above and beyond to help the studio grow and realize greater profits. Darcie and husband Chris own and operate Innovative Photography in Austin.

Nominated by Darcie Siiteri, owner of Innovative Photography, Austin, Texas, LexJet’s Sean McGettigan was chosen by National Business Media (NBM) as its Star Rep of the month. Based on nominations from sign and graphics companies across the U.S., throughout the coming year National Business Media is looking for supplier sales reps that exemplify customer service.

According to NBM, “The most distinguished sales reps have standards for service above what even their employers’ demand and beyond the expectations of their customers. The best reps see excellent service as normal and don’t expect any special reward. But still, once in a while a reminder of what genuine customer service really looks like is in order.”