Louisville Slugger: How Spectra Imaging Built a Thriving and Growing Business

Window graphics for a grocery store chain

Brian and Leslie Rogers started Spectra Imaging in their 500-square-foot garage about seven years ago with a Mac mini and a Canon iPF8000. Since that time, Spectra Imaging has grown exponentially, eventually occupying 6,000 square feet of space in a Louisville, Ky., office building, adding additional employees and ramping up its production capabilities.

Main identification sign for a companyWhile Spectra Imaging’s success is based on the usual ingredients – high-quality output, customer service and finding the right products for production – it’s the intangibles that have helped set the company apart.

First, Spectra Imaging is debt-free. All of its equipment purchases are paid for, alleviating the additional burden that debt payments can have on a company. Second, Spectra Imaging emphasizes a show-and-tell approach to sales.

“The growth of our company is attributed to our drive and determination and just getting out in front of people,” explains Brian Rogers. “You can’t just walk in there, hand them a brochure and tell them that this is what you can do. When our salespeople meet with customers they have a sample case and an iPad. There’s an image on our site of a very large sign on the front of a building for a hardware company, for example, and our salespeople have a smaller version of that exact sign, printed on the same material and applied to the same substrate. That way, they can see how the material works and what it looks like when it’s done. A brochure is not good enough.”

Wall decor graphicsRogers says this is especially effective with Photo Tex PSA Repositionable Fabric from LexJet. Customers can see first-hand how easy it is to work with and how versatile it is in a variety of applications.

Whatever the material used, Spectra Imaging is armed with physical samples and various options for a collaborative, consultative and ultimately productive meeting.

“Customers are looking for something different and unique; they don’t want the same stuff they’ve been getting. LexJet has been instrumental in keeping us updated about new products we can add to our sample case so we can show customers what’s available and what they can do with them,” adds Rogers.

Spectra Imaging can provide just about any imaging product and service to its customers, including graphic design, scanning original artwork, printing and stretching canvas, custom framing and practically any large-format application.

Photo reproduction for interior decorNow armed with two HP 9000 solvent printers, two HP Designjet 5000 aqueous inkjet printers and two Canon iPF8000s, as well as fabrication and finishing capabilities with a CNC router and a laminator, Spectra Imaging is well positioned to make its next move: hiring an additional salesperson and production specialist as well as adding more printer fire power.

Rogers says his favorite materials are the aforementioned Photo Tex PSA Fabric (both Aqueous and Solvent), LexJet Simple Adhesive Vinyl (Semi-Matte and Gloss), LexJet 10 Mil Opaque Display Film, LexJet Production Satin Photo Paper PSA and LexJet Sunset Fine Art, Photo and Canvas media.

“The great thing about Sammi [Spectra Imaging’s LexJet customer specialist Samantha Calabrese] is that she’s familiar with the products we’ve used and is quite helpful about making recommendations and letting us know about new products,” says Rogers. “Even if we’re not buying a product from LexJet, like our HP 9000, Sammi did some research and helped us find other LexJet customers who had one so we could get some feedback from them about the printer before we bought it.”

How to Create Custom Shopping Lists for Quick Repeat Ordering at lexjet.com

Create custom shopping lists at an online store

The Shop By My List feature on LexJet.com allows you to create personal shopping lists for items you buy repeatedly. It can be tailored for inks, application solutions (such as LexJet Clear and Backer) or even for different purchasing agents in the same company.

As one LexJet customer put it at Reseller Ratings: “I have always been impressed with LexJet’s customer service, and ordering online with the Shop By My List feature is a breeze.”

To set up a list, start with the desired product and click Add to My List (see Figure 1):

Online shopping lists
Figure 1

After the product is selected, you can create a new list or add the product to a current list (see Figure 2):

Create custom shopping lists online
Figure 2

Once the lists are compiled, you should choose the SHOP BY MY LIST option for easy product selection.  As an example, if you have both an Epson and a Canon printer, you can set up ink lists for each printer and, with the touch of a button, place the inks in your shopping cart.

And, if he have both solvent and aqueous printers, you can set up media lists based on media that is compatible with each machine (see Figure 3):

Online shopping lists
Figure 3

You can have as many lists as you deem necessary and those lists can be modified at anytime. If you’re unsure about how to set up a list, a LexJet customer specialist can either create one and “clone” it to you or walk you through the process. This feature helps reduce the risk of accidentally ordering the incorrect product.

For more information, or if you need any help setting up lists at the Shop By My List feature, contact a LexJet customer specialist at 800-453-9538.

LexJet Acquires On a Roll Color Imaging

LexJet acquires On a Roll Color ImagingOn a Roll Color Imaging customers now have access to LexJet’s extensive and varied digital imaging product line following LexJet’s acquisition of the Orange, Calif.-based company earlier this month.

“We were able to move over to LexJet’s Sunset Select Matte Canvas from On a Roll’s canvas and there were no problems with the switch; we’re very happy with LexJet,” says Lou Fiore of Speedway Custom Photo Lab in Daytona Beach, Fla. “We also get a high level of service and support from LexJet, plus product delivery we can count on. LexJet tells me when I’m going to get my products and I get them the day they were promised, and it’s usually the next day.”

All shipping, product and customer logistics have been transitioned to LexJet and built into its technology infrastructure to ensure no interruption in service to On a Roll Color Imaging customers, who, like all LexJet customers, can expect the following:

  • Personal support: LexJet customers always speak with a person who can help them between the hours of 8 a.m. and 8 p.m. ET. Moreover, customers who call in will not be on hold for more than ten seconds or have to navigate through frustrating and seemingly infinite phone trees
  • Products plus: LexJet customers have access to thousands of products that address the entire inkjet-printing workflow and are designed to build their business, all with unlimited and free technical and product support from personally-assigned customer specialists
  • Nationwide shipping: LexJet customers receive products quickly from its nationwide delivery network at a flat rate of $9.99 for every order, every time, no matter how large the order

“Our number-one priority – whether it’s bringing On a Roll Color Imaging’s customers on board, working with a new customer or an existing customer – is to ensure the best possible experience for each customer,” says Pete Petersen, LexJet CIO. “An integral component of that is our continual investment in technology systems so that it’s as easy as possible for our customers to get what they need. With fewer hassles and unwanted surprises in the process, they can focus on developing their core business.”

For more information about LexJet products, customer service and support and its Nationwide Delivery Network, go to www.lexjet.com or call 800-453-9538.

Inkjet Printed Trading Card Sports Posters and How Shipping Makes a Difference

Printing sports postersJack Deere, owner of Three Oaks Photography in Wake Forest, N.C., is always on the lookout for new and unique products for his photography studio. One source of inspiration is the LexJet Blog, where others share their experiences and ideas.

“In addition to the great service I’m getting from LexJet, I appreciate the other things LexJet does with tools like the blog. It helps a lot, because I get great ideas from it, like the growth chart printed on Photo Tex,” says Deere. “In fact, we’re testing Photo Tex for different things, like appliqués on windows, wall murals and anything else we can find to do with it; it’s a great material to work with.”

Deere says the studio has been printing its own work for years, and one of the keys to doing it successfully is the confidence he has that he’ll not only get the support he needs, but more importantly that he’ll consistently get the products he needs on time and just in time.

“As a small business, cash flow is king. When an ink cartridge costs more than $100 a pop, even for the small ones, I don’t have to buy one until I absolutely need it. LexJet products get here within one day. I just had an order that arrived from two different distribution points, but they got here at the same time this morning at 10 a.m.,” explains Deere. “LexJet has never missed that deadline so I can order with one day’s notice, and we get quick shipping for that flat rate of $9.99. That’s what I really appreciate – the depth and breadth of how LexJet’s distribution is set up. Sometimes I’ve ordered at 3 in the afternoon and it’s here at 10 the next morning. Hello? That’s why I’m a customer for life; LexJet has saved my bacon every time. And, when I call the 800 number, the phone system is routed so I get my personal rep. I call and I don’t get a voice system, I get, ‘Hey Jack, what’s up?'”

Deere adds that product suggestions from his customer specialist, Michael Clementi, are another plus. One of those suggestions helped lead to a successful product launch that local high schools have embraced called Trading Card Sports Posters.

Deere prints the posters on LexJet TOUGHcoat AquaVinyl PSA (the product Clementi suggested) and applies them to Coroplast. The posters are durable enough to withstand inclement (pun intended) weather when they’re hung up around outdoor venues, like the high school football stadium.

“We only photograph seniors for the posters. We shoot an action shot of them, which I turn into a charcoal pencil drawing in the background, and then add a head shot and a photo of them with the seniors on the team,” explains Deere. “They’re typically used for senior nights at the sports banquets and it’s a gift to the senior from the booster club. Once schools see the posters I get calls from the booster clubs, so I’m in about seven high schools now. We also frame some of them, and when we do that we use LexJet TOUGHcoat Water-Resistant Self Adhesive Polypropylene.”

LexJet’s New Minneapolis Distribution Center Up and Running

Product delivery range from a warehouseLexJet’s distribution center in Minneapolis is the first of five new distribution centers to open this month, shipping large format inkjet products for expanded same-day and one-day delivery in the area for items in stock. LexJet now provides same-day delivery to most Zip codes within 50 miles of the distribution center, as well as product pickup at the distribution center, which is located at:

4825 Mustang Circle
Mounds View, MN 55112

You can pick up your products at the distribution center until 4:45 p.m., Monday through Friday, and receive same-day delivery if you order before noon Central Time. Check with a LexJet customer specialist at 800-453-9538 about specific product availability and to find out if you fall within the same-day and one-day coverage areas.

LexJet products around the United StatesChances are that, no matter where you are in the lower 48 states, you can get LexJet products delivered one-day. With the addition of the five new distribution centers, LexJet will be able to deliver products one-day to 90 percent of the contiguous U.S. In addition to Minneapolis, LexJet will open new distribution centers in Charlotte, Kansas City, Phoenix and Portland, Ore. The remaining four distribution centers will open over the next few weeks.

LexJet’s other distribution centers are located in Albany, N.Y.; Birmingham; Cincinnati; Dallas; Denver; Jacksonville, Fla.; Los Angeles; Milwaukee; Reno; and Wilmington, Del. LexJet also ships OEM products from 30 warehouses across the U.S., including Minneapolis.

For more information about the Minneapolis distribution center, LexJet’s state-of-the-art logistics network and Nationwide Delivery System, call 800-453-9538. Every time you call during regular business hours (Monday through Friday, 8 a.m. to 8 p.m. ET), someone will answer your call within ten seconds and you’ll talk to a real person who can help.