In the latest issue of Rangefinder Magazine, writer Alice B. Miller explored the basis of LexJet’s successful delivery of a top-notch customer experience. Miller linked superior customer service to an environment that focuses on first enhancing the employee experience, enumerating six of LexJet’s most effective practices:

1. Create a positive employee experience
2. Give your hiring process top priority
3. Hire employees in groups
4. Hire personal trainers
5. Maintain close ties with customers
6. Let innovation prosper

To find out the nuts and bolts of each point and how it all comes together, click here for the full article.