Big Box Stores Still Care about Me? | LexJet Blog

Big Box Stores Still Care about Me?

Pete Petersen - CIO - LexJetYou may be familiar with the famous quote from the classic film, Old School: “Pretty nice little Saturday. We’re going to go to Home Depot. Yeah, buy some wallpaper, maybe get some flooring, stuff like that. Maybe Bed Bath & Beyond. I don’t know, I don’t know if we’ll have enough time.”

My wife loves Saturdays filled with walking around Bed Bath & Beyond. She is always looking for that one thing we are supposedly missing. Most of the time she doesn’t buy anything, but when she does, we walk out with half the store… with the help of a great customer experience.

We bought a new set of Calphalon pots and pans about three years ago after hearing about their guarantee. Calphalon, not Bed Bath and Beyond, offers a lifetime warranty. During a recent escapade to Bed Bath and Beyond, we were speaking to an employee about the coating chipping on our pans. The employee instantly stated, “Bring them in and we will replace your pans.” They never asked for a receipt, where we bought them, or anything else. They just wanted us to be happy about a brand they represent.

Of course we bought a couple of items, and then decided to take them up on their offer. The following weekend we brought our damaged pans to the store and they gave us brand new pans.  Even though they gave us the pans, we were back in the store in front of friendly, knowledgeable employees. Guess what happened? We bought more stuff, plus a new pot that we didn’t have for our line.

The employee worked with Calphalon to submit the warrantied pans on our behalf and saved us the frustration of mailing our pans back to the manufacturer, which would have created a massive pan deficit for a couple of weeks.

That night I had a great home-cooked meal in the new pans and my wife was extremely happy.  Now, every time we need something we go to Bed Bath & Beyond first to give them our business.

At LexJet, we only partner with the best companies in the industry and we ensure that all of our employees are knowledgeable about the products and services we offer. Just like Bed Bath & Beyond, we just want you to be happy with the brands we represent.

We are always here to ensure you have the information you need to make the best educated decision. If you are unhappy, we stand behind you, offering a 30-day money-back guarantee.

Pete’s primary responsibility at LexJet was to lead a dynamic IT team that enhances LexJet’s customer and employee experience by automating business processes, mapping out business requirements to IT processes, recommending IT changes that lower administrative workload and ensuring maximum uptime of all systems. As a Web and technology master, Pete has been instrumental in developing LexJet’s website to create the best possible online shopping experience. He is also a Microsoft Certified Professional, Cisco Certified Network Associate and holds a Master Certificate in IS/IT Project Management from Villanova University.

Leave a comment

Please be polite. We appreciate that. Your email address will not be published and required fields are marked