Enhancing Customer Service by Maximizing Computer System Uptime | LexJet Blog
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Enhancing Customer Service by Maximizing Computer System Uptime

LexJet was recently recognized by Copia International for a perfect record of continuously running the CopiaFacts system for 398 days straight and counting without any interruption in service.

Mainting reliable computer systems
Pete Petersen, LexJet CIO

LexJet’s CopiaFacts system sends incoming faxes directly to each employee’s email as a PDF. This eliminates the need for fax machines, cuts down on paper waste and allows quicker response times to incoming fax requests.

More importantly, it speaks to the strength of LexJet’s systems and their reliability, which are meticulously maintained by a team of IT specialists led by LexJet CIO Pete Petersen.

“Ensuring maximum system uptime is an important part of our overarching goal to deliver the best customer experience in the industry. Whichever method customers want to communicate with us for help or to order products, we’re going to support it and make sure it’s absolutely reliable,” says Petersen. “We maintain a high reliability level for our critical services – like email, fax and website – to ensure customers can conduct business without having any delay in their service.”

Petersen says the key to doing that is using trusted software and hardware providers and choosing the right solutions based on customer needs. “We don’t mix and match all of our systems based on the least expensive solution available. We find the best solution that makes things easiest for our customers.”

Petersen adds that even if a system is 99.9 percent reliable, over the course of 365 days that still means eight hours of downtime during the year. That’s why LexJet’s IT department strives for 100 percent reliability year in and year out. “When someone uses LexJet’s services, they’re going to work,” he says.

Regan has been involved in the sign and wide format digital printing industries for the past two decades as an editor, writer and pundit. With a degree in journalism from the University of Houston, Regan has reported on the full evolution of the inkjet printing industry since the first digital printers began appearing on the scene.

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