LexJet’s Contract as a Preferred Print Shop Supplier for MillerCoors Distributors Extended

LexJet was recently contracted to be a preferred print shop supplier for MillerCoors distributor print shops. The ongoing agreement with Distributors Solutions LLC (DSI), Golden, Colo., runs through March 15, 2017. LexJet’s contract was renewed based on its service, support, pricing, product breadth and on-time product delivery to the MillerCoors distribution network.

Point of sale graphicsIn July 2007, DSI signed an exclusive agreement with Coors (now MillerCoors) to negotiate and manage preferred supplier programs on behalf of the distributor network in a wide range of categories, including office supplies with Office Depot, a cell phone program with Verizon Wireless and AT&T, an updated fleet program with GM, Chrysler, and Ford, and the print shop supplies program with LexJet, among others.

Since the print shop supply program was initiated in late 2007, more than 400 distributors have actively participated in the LexJet/DSI Preferred Print Shop Supplier program, including some of the largest beverage distributors in the nation, such as Reyes Holdings, Coors Distributing Center, Superior Beverage, United Distributors, Glazers, Manhattan Beer Distributors, Mesa Beverage Company, Cone Distributing, Crest Beverage, Origilio Beverage, RMC Distributing, The Beer Company, and DeCrescente Distributing Company.

According to Ali Comeaux, General Manager, Distributors Solutions LLC, LexJet was chosen out of several potential vendors “based on LexJet’s competitive pricing, its record of outstanding customer service, and its enthusiasm for the program.”

LexJet’s custom program includes free and unlimited product and technical support, a flexible printer-financing program for aqueous, solvent, latex and UV-curable wide-format printers, free educational resources – which include the bi-monthly eNewsletter, POS Express – and a Web portal that allows program participants to view their orders and product history, track shipments, and access technical data sheets, product specifications, ICC profiles, application education and information, and more.

“DSI has been a great partner and we are honored that they continue to see the value LexJet brings to MillerCoors distributors through the five-year extension of our contract,” says Jason Metnick, LexJet vice president. “We will continue to bring value to the network and, most importantly, find new and innovative ways for our distributor customers to drive more sales at the point of sale.”

LexJet’s state-of-the-art distribution and tracking system allows timely delivery – including same-day and one-day delivery – through its nationwide distribution network. LexJet account specialists have access to real-time stock levels at all locations, and products can be tracked by participants 24/7 at lexjet.com.

“Our relationship with LexJet has been extremely beneficial and worthwhile. LexJet has lowered our costs and sped up product delivery times, while providing a wider selection of high-quality products, which is everything I’m looking for in a supplier,” says Mike Duka, graphic designer for United Distributors, Atlanta. “Whenever we have any questions or concerns LexJet is always there for us, whether it’s product information or troubleshooting any issues we may have in production.”

Printing Unique Promotions that Stick at the Point of Sale

Printing cornhole boards for tournamentsPrinting point of sale promotions and advertising can become a bit humdrum: banners, cooler wraps, window signs… They’ve all been done, but that’s the beauty of the plethora of the latest printer technology and printable materials; you can advertise on just about anything.

At Caffey Distributing in Greensboro, N.C., production manager Bob Korabek has been finding new places to stick adhesive-backed materials to boost their brands at the point of sale, like cornhole boards for tournaments and on mini-fridges.

Cornhole, in case you’re not familiar with it, is a bean bag toss game that has swept through bars and pubs across the nation. Rumor has it that the game, at least the version now being played, was popularized in Cincinnati, moving its way south as transplanted Ohioans moved to warmer climates.

Whatever its origin, Korabek saw promotional opportunity and ran with it as local bars began holding cornhole tournaments. It’s a simple process: Korabek prints LexJet Extreme AquaVinyl w/ PSA on one of his HP Z6100 inkjet printers, applies it to the approximately 4′ x 2′ board and cuts out the vinyl where the hole at the top of the board is located.

“The bars set up four sets of boards for the tournaments, and the winners get some kind of big prize. I printed some with Miller Lite, Blue Moon and other beers we wanted to promote, usually tied in with a beer special,” explains Korabek. “Instead of just a logo in the middle of the board, I covered the entire board to give us more promotional space.”

Printing mini fridges with logos and promotionsThe printed cornhole boards have been a huge hit in the market, creating widespread interest and driving demand for both the game and the printed versions of the game.

Another popular application for adhesive-backed materials that Korabek introduced to the market is decorated mini-fridges. The graphics are usually tied to whichever sport is in season, whether it’s football or basketball.

Because the temperature of the mini-fridges can vary, Korabek was looking for a material that wouldn’t expand and contract as the fridge got colder or warmer. His customer specialist, Kelly Price, recommended LexJet TOUGHcoat Water-Resistant Self Adhesive Polypropylene.

“They’re very popular and our accounts will often buy a couple of extra ones. For one of the March Madness promotions the contest winner got a fridge with the team they wanted on the fridge. It’s a little perk that our competitors don’t provide; it’s something extra special we do for those accounts,” says Korabek.

“When I first started here 16 years ago all I had was a Gerber EDGE and a plotter. The technology has moved so quickly since then and Kelly is awesome because she keeps me up to date on new products and she gives me great suggestions that work for my printers and any application I’m trying,” adds Korabek. “Plus, with LexJet’s distribution network I get everything on time; turnaround time for me is super-fast.”

LexJet Ranks as one of the Best Companies to Work for in Florida

Best companies to work forCustomer satisfaction is directly related to the employee experience. Employees who are empowered and enjoy what they do are far more likely to provide excellent customer service. This philosophy has been the foundation of LexJet’s success and growth over the years and was recognized in Florida Trend magazine’s annual Best Companies to Work for in Florida.

LexJet was ranked 13th among mid-sized companies, which is LexJet’s highest ranking in the past four years and makes LexJet the highest ranked mid-sized company in the Sarasota area.

“What this year’s ranking tells us is that we continue to improve on our dual objectives of enhancing the employee experience and creating the best customer experience in the industry,” says Art Lambert, LexJet founder and CEO. “You can’t have one without the other, and we believe that great customer service starts with creating an amazing workplace – one that’s fun, enriching and entrepreneurial.”

The Best Companies to Work for in Florida program was created by Florida Trend and Best Companies Group and is endorsed by the HR Florida State Council. To be considered for participation, companies or government entities had to employ at least 15 workers in Florida and have been in operation at least one year.

Companies that chose to participate underwent an evaluation of their workplace policies, practices, philosophy, systems and demographics. The process also included a survey to measure employee satisfaction. The combined scores determined the top companies and the final ranking. Best Companies Group managed the registration, survey and analysis and determined the final rankings.

“One thing that distinguishes best companies everywhere is their ability to hire effectively. So for our coverage this year we focused on how Florida’s Best Companies go about identifying and choosing their workers,” says Mark Howard, executive editor. “Hard skills are clearly important, but the companies we talked to generally put a lot of emphasis on other things as well — how well a worker will fit into the company’s culture, for example. And in deciding whether to hire someone, they frequently involve as many of their current employees as possible.”

For a list of the 100 Best Companies to Work for in Florida, go to www.FloridaTrend.com/BestCompanies.

Sweetwater: What Sweet Customer Service Sounds Like

Sweetwater deserves a spot on my bumper. When I apply a bumper sticker to my car I never use the space to promote a political position or ideology. Instead, I use the bumper as a means to promote and thus reward companies that provide amazing customer service.

Customer service for music instruments and pro audio
Thanks Sweetwater for the customer service that came with a 12-string pack, picks, iJam and new strings for my Henshaw Limited Edition Fender Telecaster.

Unfortunately, I don’t have a Sweetwater bumper sticker. Instead, I’ll share my experience with Sweetwater here at the LexJet Blog. While part of my reason for sharing is that great customer service should be rewarded by sharing it with as many people as possible, the other is to share some tips on what great customer service looks like, or in this case, what it sounds like.

I found Sweetwater whilst searching the Web for someone who carries the iJam and accepts PayPal. The iJam is a device that allows you to plug your guitar into your iPhone or iPad and play and record said guitar with GarageBand.

I ordered it expecting the typical online shopping experience, which is basically an email verifying the order, and that’s about it. What I got instead was a follow-up call from someone personally assigned to my account, Jason Koons, to see if I had any questions and to let me know he was available if I had any questions or needed any help with the iJam when I received it.

Jason wasn’t pushy; just helpful. The iJam shipped as promised, and was packaged with a catalog and some candy as a nice extra personal touch (I gave most of it to my kids; I don’t have a sweet tooth).

Jason keeps in touch via email ever so often to let me know about sales and new products at Sweetwater. Again, Jason doesn’t harass me and I appreciate the helpful check-up correspondence.

I’ve had problems here and there with products I bought online that didn’t show up on time (and one time not at all). In such cases I wasted a lot of time punching 0, 1, 3 and various other digits on my telephone keypad to finally talk to a human being, who is usually located overseas in a land that rhymes with Bindia. Not so at Sweetwater. I call Jason and usually get Jason, and if I don’t someone else is right there with my account information and ready to help.

My most recent order was a couple of sets of guitar strings and some picks. It wasn’t a big order by any means, so I didn’t expect the same service this time around. Wrong. Same service, despite the fact that my order was less than $20. They called to let me know that they didn’t have the exact same style of pick I ordered in stock and recommended a similar style. Fortunately, I’m not that picky (pun intended) and went with their suggestion.

Ultimately, Sweetwater has picked up a customer for life simply because they treat me like a person and not a number. I know they’re likely to get the order right the first time, and even if they don’t I’ll receive individual attention. Sweetwater doesn’t just say they value my business, they show it in tangible ways.

There are many facets to customer service – an easy to use and navigate website, logistics, the right products and other supporting systems – but if you lack that all-important personal touch the rest is all for naught.

Enhancing Customer Service by Maximizing Computer System Uptime

LexJet was recently recognized by Copia International for a perfect record of continuously running the CopiaFacts system for 398 days straight and counting without any interruption in service.

Mainting reliable computer systems
Pete Petersen, LexJet CIO

LexJet’s CopiaFacts system sends incoming faxes directly to each employee’s email as a PDF. This eliminates the need for fax machines, cuts down on paper waste and allows quicker response times to incoming fax requests.

More importantly, it speaks to the strength of LexJet’s systems and their reliability, which are meticulously maintained by a team of IT specialists led by LexJet CIO Pete Petersen.

“Ensuring maximum system uptime is an important part of our overarching goal to deliver the best customer experience in the industry. Whichever method customers want to communicate with us for help or to order products, we’re going to support it and make sure it’s absolutely reliable,” says Petersen. “We maintain a high reliability level for our critical services – like email, fax and website – to ensure customers can conduct business without having any delay in their service.”

Petersen says the key to doing that is using trusted software and hardware providers and choosing the right solutions based on customer needs. “We don’t mix and match all of our systems based on the least expensive solution available. We find the best solution that makes things easiest for our customers.”

Petersen adds that even if a system is 99.9 percent reliable, over the course of 365 days that still means eight hours of downtime during the year. That’s why LexJet’s IT department strives for 100 percent reliability year in and year out. “When someone uses LexJet’s services, they’re going to work,” he says.

The Next Dimension of Fine Art Reproduction at Bellevue Fine Art

Bellevue Fine Art Reproduction got its start as a way to solve a problem. For the company’s owner, Scott Moore, the problem was finding a way to reproduce his watercolor and pen-and-ink fine art. The solution was to do it himself, perfect the process and provide the service to artists and photographers in the Seattle/Bellevue area of Washington.

Spraying and coating canvas“At the time I was traveling a lot internationally and I tried places that did giclee printing in Japan, China, Canada and Paris. I wasn’t getting the color I wanted, and with the pen-and-ink I wasn’t getting the extreme detail I needed. Using my own artwork as a beta test I ended up making my own reproductions, and the more I looked around the more I saw that the Seattle area needed a business like this. There was a need for it, and there still is,” says Moore.

Moore opened the doors of Bellevue Fine Art Reproduction in April 2007, starting with a BetterLight scan-back system to scan and capture artwork, two Epson Stylus Pro 9800s and a software RIP for processing the files for print.

Fine art and photography reproductionSince that time, Moore has updated his BetterLight System, upgraded to two Epson Stylus Pro 9900s, moved his RIP workflow to ImagePrint and most recently added a 24″ x 36″ laser engraver table. Moore says that about 90 percent of his business is fine-art reproduction; the other 10 percent is photo reproduction.

Moore serves a narrow niche, but is expanding the options and opportunities of his client base. Moore sees himself as far more than simply an art reproduction company; his job is to help his clients find a wider market for their work.

Laser etching fine art“We look at each artist’s artwork as intellectual property that can be productized in different ways, from limited edition prints to cutting vector designs of their work into various materials,” explains Moore. “We want to take people’s existing assets and help them do interesting things with them.”

What that has translated to with the addition of the laser engraver is products like etching artwork into leather for purses, cutting patterns into Masonite that the artist then paints and has Bellevue Fine Art reproduce, die-cutting Photo Tex Repositionable Fabric for walls and other surfaces, and even etching urns for a local funeral home.

Reproducing fine art on canvasThe addition of the laser engraver is a perfect fit for Moore’s customer service philosophy. As he puts it: “Providing good service is more than calling back and being on the ball. We’re very well connected with the art community so we provide a lot of services to people you wouldn’t normally think of, like gallery introductions, suggestions on where to show their work, and advice on ways to display and sell their work. Service is a lot more than giving someone a cup of coffee while they wait for their print. We try to be connected and active in the art world so we can complement our services in other ways, such as introductions and industry knowledge. It’s symbiotic; the more we do for them to help them be successful the more they come back to us because they are successful. Service is all about that ecosystem around the artist; anything I can do to help them be successful makes me more successful.”

Of course it’s all for naught if Moore isn’t producing the output to the exacting needs of his client base, which is why he keeps up with the latest workflow and printing technology and spends additional time educating his clients and setting expectations.

Scanning artwork with the BetterLight system“When we evolved to the Epson 9900s we also went with the ImagePrint RIP. If you’re in the business of printing art all day long, you don’t want to think about how to get it out the other end. When you drag and drop those images into the interface and select the correct profile, that’s all you have to think about. It makes our workflow that much faster; anyone who values their time should be willing to spend their money on that,” explains Moore. “Printing is just like painting. One of the successful traits of painter is knowing when you’re done. You could re-do it forever, but you’ll probably be the only one to notice. When you’re trying to reproduce a masterpiece for sale you have to strike a balance. We’re working with aqueous inks, where the originals are sometimes made with ground gems or minerals, creating iridescents, fluorescents and metallics. The challenge is helping them understand the limitations of the technology and how to best utilize it. Some people don’t want the reproduction unless it’s perfect. The prints are as close as we can get them, but if it’s that important, buy the original, which is why an original costs so much more. There’s only one perfect copy of an original, and that’s the original. We spend a lot of time setting expectations, and we won’t just write an order and take their money unless we think they will be happy with it.”

Toward that end, Moore employs a variety of inkjet materials from LexJet, including Sunset and Hahnemuhle brand fine art and photo papers. Moore says the material choice is usually based on what comes closest to replicating the original. For instance, he’ll typically use Sunset Textured Fine Art Paper for watercolor art, Hahnemuhle Bamboo for “warmer” originals, and FineArt Baryta for acrylic originals.

“My personal favorites are Sunset Fibre Elite, Sunset Photo eSatin Paper, LexJet Premium Archival Matte and Hahnemuhle FineArt papers. Sunset Fibre Elite for black-and-white printing is stellar; it looks and feels a lot like the old metal halide papers. It’s a special, unique paper that, when placed next to other photo papers, really stands out; the color jumps out at you,” says Moore. “Our staple papers are Sunset Photo eSatin and Premium Archival Matte, which we use for proofing as well.”

Producing fine art in multiple=Though Bellevue Fine Art Reproduction has only been in business for about five years, the company is attracting and retaining business beyond its borders, especially from those looking for high-quality scanning services.

“We’ve invested heavily in making sure our image scanning and output is the best it can be. We pick quality materials and equipment, and we don’t worry about cost that much. How we do that and compete in today’s world is that we’ve captured a niche that is high margin and low volume. We’ll take the jobs other printers don’t want; we’ll do 10 watercolors, for instance, that a commercial print company would prefer not to bother with,” says Moore. “So rather than compete with larger print shops, we actually complement them. There are a number of print shops in the area that come to us for scanning, and they do things we don’t do, so we have a good complementary business with our would-be competition in the area.”